We collect information only as needed to communicate with you, prepare quotes and proposals, manage booking requests, provide service, support our operations, and maintain compliance with applicable messaging and privacy requirements.
1. What We Collect
Depending on how you interact with us, we may collect:
- Identity and contact details, including first name, last name, full name, business name where applicable, email address, and phone number.
- Property and service details, including service address, city, state, ZIP code, property type, square footage, room counts, bathroom counts, fixtures, flooring types, countertop types, pets, condition level, cleaning history, service plan preferences, and recurring cadence preferences.
- Commercial scope details, including business type, offices, restrooms, breakrooms, kitchens, daily occupancy, and customer or visitor traffic.
- Proposal and booking records, including proposal IDs, proposal tokens, selected plan, cadence, booking request details, preferred scheduling windows, and related notes.
- Communication preferences and consent records, including whether you opted in to service-related SMS, where that consent was collected, and when it was recorded.
- Technical information such as browser type, device type, IP address, and usage data associated with our website and related service pages.
- Optional property photos or property-image references, when photo collection is made available and you choose to provide them.
2. How We Collect Information
We may collect information when you:
- Use our website contact or quote request form.
- Move through our pricing wizard or estimate experience.
- Generate, view, or accept a proposal.
- Submit a booking request or scheduling information.
- Call, email, text, or otherwise contact Persimmon Cleaning Services.
- Use address suggestion or address verification tools on our website.
- Choose to submit optional property photos in supported workflows.
3. How We Use Information
We use the information we collect to:
- Respond to quote, service, proposal, and scheduling inquiries.
- Prepare estimates, pricing previews, proposals, booking requests, and internal service documents.
- Verify and organize service scope, property details, contact details, and proposal selections.
- Send service-related communications by email or SMS when you have provided the necessary consent or when otherwise permitted.
- Operate the Persimmon Concierge experience and provide helpful, business-related guidance as you move through our website.
- Review optional property photos for internal service preparation, condition alignment, and operations support.
- Improve the accuracy, usability, and reliability of our website, pricing tools, proposals, and booking process.
- Maintain records, fulfill operational needs, and protect our business.
4. SMS Privacy
We may offer service-related SMS messaging through Persimmon Cleaning Service Notifications.
- SMS consent may be collected through designated opt-in areas on our website experiences, including the contact form, pricing wizard where presented, and booking flow where presented.
- SMS consent is not shared with third parties or affiliates for their own marketing purposes.
- Message frequency may vary based on your interaction with our services.
- Message and data rates may apply, depending on your mobile carrier plan.
- You may reply STOP to opt out or HELP for assistance.
5. Photos & Property Images
If we make optional photo upload available, submitted photos may be used to better understand the property, confirm service needs, support internal review, and prepare service documents or checklists.
Please avoid sharing unnecessary sensitive personal information in any image you provide. Photo submissions are not required unless explicitly stated in a specific workflow.
6. AI-Assisted Support
Our website may include AI-assisted support features, including Persimmon Concierge, to help explain service options, policies, next steps, and general business-related questions.
These tools are intended to assist with communication and workflow guidance. Persimmon Cleaning Services remains responsible for our actual service offerings, policies, proposals, and operations.
8. Retention & Security
We retain information for as long as reasonably necessary to operate our business, maintain records, support service history, comply with legal obligations, and address business or customer needs.
We use reasonable administrative, technical, and operational safeguards to protect information, but no transmission or storage method can be guaranteed completely secure.
9. Your Choices
You may contact us to:
- Request correction of inaccurate contact information.
- Ask questions about how your information is used.
- Opt out of service-related SMS by replying STOP.
- Request that we review or remove information where appropriate and reasonably possible.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the date shown at the top of this page. Continued use of our website or services after an update means you accept the revised policy.
11. Contact Us
If you have privacy questions, please contact:
Persimmon Cleaning Services
Email: info@persimmoncleaning.com
Phone: (260) 222-6966
Fort Wayne, Indiana